Dear Stylists:
"Shining Nikki" is set for a mandatory client update on September 19, 2024. To ensure you're up to speed with any potential issues and their fixes, we've prepared a guide. Stylists, please take a look~
* This update upgrades the old game engine to a customized one developed on Unity, significantly enhancing graphics and optimizing fabric textures and lighting. Expect faster game starts and quicker loading times…
Key Update Notice:
1. During the maintenance on September 19, the new client installer will gradually be released across app stores and official channels. After the release, older versions of the client will be unsupported for gameplay. If you try to log in using an older version, a pop-up will direct you to download the latest installer. Follow the instructions to install it. For the best experience and to protect your local files, we recommend an overwrite installation over the existing client, ensuring you do not uninstall it prematurely. Also, make sure your device has at least 3GB of RAM and over 10GB of available storage space.
*"Personal Album" is stored on your device. Changing devices or uninstall-reinstalling the game can lead to irreversible data loss. We recommend performing an overwrite update and setting important albums to public. This allows your data to be stored on cloud servers, safeguarding it against accidental deletions.
* Diary entries in "Nikki's Diary" are stored on your device too. Changing devices or uninstall-reinstalling the game will result in permanent loss of this data. To protect your local resources, we recommend updating via an overwrite installation and not uninstalling the old client prematurely. We are also looking into future solutions for online storage to ensure the safety of such data.
2. It's advisable for stylists to keep a record of their login information, server, channel, character ID, and nickname to avoid logging into the wrong account following the update.
Download Related:
Q: When can I download the new client version?
A: It will be rolled out across all app stores and our official channels during the maintenance on September 19. Watch for store notifications or actual release updates, or simply click on the in-game prompts to be directed to the right app store for downloading.
1. Once the new client is available, iOS users with "App Store - Automatic Downloads - App Updates" enabled will automatically download it under WiFi. If you haven't enabled auto-updates, just follow the in-game pop-up prompts to download from the App Store or manually search for "Shining Nikki" on the App Store to download it after its release.
2. Android users should follow notifications from their app stores or in-game prompts to download the new client. You can also manually search for "Shining Nikki" in the app store once it's available.
* Due to the diversity of Android devices, if you receive alerts about the installation source during the setup, please continue with the original package to complete the update.
3. Due to different download links for channel servers, Stylists on channel servers will be directed to the official website's download link collection page when clicking the in-game pop-up prompts. You can click the corresponding channel's app store link to download the installation package. If you forget your channel information, you can check the uid and channel information displayed on the customer service center page before the update. After the update, you can check the channel information through the version number on the top left of the main game interface. If you still have issues, Stylists using the Paper Games platform can select 'Forgot Password' on the login page to retrieve their account, while other channel Stylists should contact the respective channel's customer service for assistance.
Q: Is it mandatory to download the new client version for this update?
A: Yes, this update includes a vital upgrade to our game engine, making it necessary to download and install the new client version. The game will not be accessible with older versions.
Q: What sets the new client version apart from the earlier versions?
A: The new version features an upgraded engine, custom-developed on Unity, which improves both the visual effects and system performance. Additionally, the enhancements include further optimized textures and lighting effects on the clothing.
Q: What is the size of the new client installation package?
A: The installation package is around 1.40GB for iOS and 1.64GB for Android. For data protection, we suggest performing an overwrite installation when updating to keep your data intact. Avoid uninstalling the previous version prematurely. Ensure your device has at least 3GB of RAM and over 10GB of free storage space.
*It's advisable for stylists to keep a record of their login information, server, character ID, and nickname to avoid losing access to their account after an update. If you encounter any installation issues, please reach out to the official Papergames customer service.
Q: Why does the game crash after installing the new version?
A: The new client is compatible with Android 7.0 and up or iOS 12 and above. Ensure your device's operating system meets these criteria. If you experience further crashing issues, contact Papergames official customer service for support.
Q: Do I need to redownload resources if I had downloaded them for an older version?
A: Yes, the new client has extensively optimized the game's resources, which are not compatible with previous versions. You'll need to download the resources again when you enter the game. We appreciate your patience and understanding.
Account Related:
Q: What if I forget my password?
A: If you log in using the Papergames platform, you can click “Forgot Password” on the login page to reset it. For users on channel servers, please adhere to your channel’s recovery procedures or contact their customer service for support.
Q: What should I do if I get an "Account not found" message after entering my credentials? What if my character is missing after logging in?
A: Please verify your username, password, and server choice are correct. If you still encounter issues, players on official servers should contact our support team, while those on channel servers should connect with the specific channel's customer service. Provide your character's nickname, server, and any pertinent information to assist us with your inquiry.
Game Related:
Q: Why are my photos missing from the Personal Album after the update?
A: Photos in your album will only be visible on various devices if the album is set to "Public." Remember, Personal Album content is saved locally. If you switch devices or uninstall and reinstall the game, any local data in the album will be lost and cannot be retrieved. We apologize for any inconvenience. To prevent data loss, consider an overwrite installation by updating the game without uninstalling. Additionally, ensure your key albums are set to public to enable cloud backup.
Q: Why did my entries in "Nikki's Diary" disappear after updating?
A: Entrie in "Nikki’s Journal" are saved locally, so switching devices or uninstalling and reinstalling the game leads to the loss of this data, which is irretrievable. We apologize for the inconvenience. To protect your local resources, we recommend updating via an overwrite installation and not uninstalling the old client prematurely. We are also looking into future solutions for online storage to ensure the safety of such data.
Q: What enhancements are available in the updated graphics settings?
A: 1) Beyond the standard lighting effects, we've added options like "Clear," "Ethereal," and "Misty" to customize your visual experience. 2) Resolution settings now include high, medium, and low options to better suit your device. Upon your first game entry, the system will automatically recommend the best settings based on your device. You can also fine-tune these in the "Graphics" menu to suit your preferences.
Thank you for your continued support and companionship in Shining Nikki!
Shining Nikki Global Team